Shipping policy

SHIPPING

This shipping policy was made with help from Shopify's shipping policy blog post:  https://www.shopify.com/blog/shipping-policy , and modified to best fit Oceanfront Online.

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Oceanfront Online uses in-house and third-party shipping and fufillment providers. All orders are processed by these providers per their availability after receiving your order confirmation email. You will receive another notification when your order has shipped. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at help@oceanfront-online.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery.

In the event that your order arrives damaged in any way, please email us as soon as possible at help@oceanfront-oinline.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@oceanfront-online.com .

 

Please see our full return and refund policy here .